Terms and conditions

General Terms and Conditions

Booking Terms and Conditions


This is THE [email protected] LTD's Booking Terms and Conditions. These Booking Terms and Conditions will apply to all booking orders (" bookings", and each a " booking") made via our website (https://theyardox9.com/). These Booking Terms and Conditions must therefore be read in conjunction with the terms of any booking and any information provided in relation to such booking on our website.

We provide a coworking space in Thame for the community and surrounding area at The YardOX9, 2D Station Yard, Thame OX9 3UH (the " premises").

Our terms

  1. These terms

What these terms cover

  1. These are the terms and conditions which apply to all bookings made with us.

Why you should read them

  1. Please read these terms carefully before you make a booking with us. These terms tell you who we are, how our bookings work, how you and we may change or end the contract, what to do if there is a problem and other important information.
  2. Information about us and how to contact us

Who we are and how to contact us

  1. We are THE [email protected] LTD (" we"/" us") a company registered in England and Wales. Our company registration number is 13006730 and our registered office is at The YardOX9 Limited, 2D Station Yard, Thame OX9 3UH.
  2. You can contact us by: (i) email at [email protected]; (ii) telephone on 07860 220529; or (iii) by post at The YardOX9 Limited, 2D Station Yard, Thame OX9 3UH.

How we may contact you

  1. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
  2. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our contract with you

How we will accept your booking

  1. In order to make a booking, you must complete the online booking process on our website, https://theyardox9.com/. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your booking

  1. If we are unable to accept your booking, we will inform you of this and will not charge you for the product.

Your rights to change your booking

  1. If you wish to make a change to your booking, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make minor changes to your booking

  1. We may change your booking:
    1. to reflect changes in relevant laws and regulatory requirements (including to implement any changes in government guidance or policies in connection with COVID-19); and
    2. to implement minor technical adjustments and improvements.
  2. We may have to suspend or cancel your booking to:
    1. deal with technical problems or make minor technical changes; or
    2. comply with changes to relevant laws and regulatory requirements.
  3. We will contact you in advance to tell you we will be suspending or cancelling your booking, unless the problem is urgent or an emergency. You may contact us to end the contract for an booking if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid for the booking.
  4. How to cancel the booking with us (if you have changed your mind)

Tell us you want to cancel the booking.

  1. To cancel a booking with us, please let us know by doing the following:


1. Log into 'my account' and visit 'plans and benefits'
2. Call customer services on 01844 852015 or email us at [email protected]. Please provide your name, home address, details of the booking, your phone number and email address.

How we will refund you

  1. Your membership will expire at the end of your membership term

When your refund will be made

  1. We will make any refunds due to you within 14 days of: (i) in the case of cancellation by phone or email, our receipt of a call/email containing all necessary information in order to effect the cancellation; (ii) in the cancellation by online form, our receipt of the completed form.
  2. If there is a problem with your booking

How to tell us about problems

  1. If you have any questions or complaints about the booking or the premises, please contact us. You can telephone our customer service team at 01844 852015 or email us at [email protected].
  2. Price and payment

Where to find the price for the booking

  1. The price of the booking will be the price indicated on the booking pages of our website when you placed your order. We use our best efforts to ensure that the price of the booking advised to you is correct. However please see 4 for what happens if we discover an error in the price of a booking.

What happens if we got the price wrong

  1. It is always possible that, despite our best efforts, a booking may be incorrectly priced. If the booking's correct price at your order date is higher than the price stated to you, we will contact you for your instructions as soon as possible.
  2. Our responsibility for loss or damage suffered by you
  3. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  4. In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction or loss of your property or belongings while using our facilities.
  5. You are responsible for using the equipment and facilities at the premises safely and as directed. You must behave sensibly and follow any safety instructions so as not to hurt or injure yourself or others. In the absence of any negligence or other breach of duty by us, the use of our equipment and facilities is entirely at your own risk.
  6. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
  7. We are not liable for business losses. We only supply the use of a coworking space and related facilities on the premises. If you use the premises for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  8. You will indemnify us from and against any and all claims, including third-party claims, liabilities, and expenses including reasonable legal fees, resulting from any breach or alleged breach of this agreement by you or your guests or any of your or their actions or omissions.
  9. Access to and proper use of the premises
  10. You may only access our premises in compliance with all applicable laws, regulations and codes of conduct applicable to you and for your honest and bonafide use.
  11. We limit access to our premises to those persons that we (in our absolute discretion) determine are entitled to use the premises. The premises are accessed by using our electronic member management system, which grants users access to the premises, facilities and time period as stated in your booking.
  12. After booking and paying for a desk, desks, and/or meeting room you will be sent access codes to your smartphone/device. You are prohibited from sharing these access codes with others. You may not allow others access to the premises unless you have booked a meeting room for the express purpose of holding a meeting.
  13. Booking a meeting room does not also give you access to the use of desks. Desks must be booked separately if required.
  14. The premises are a coworking space and its use by you is on a strictly non-exclusive basis.
  15. Where evidence of misuse of our premises or facilities is found, we reserve the right to cancel your booking and you will have no right to a refund.
  16. Our culture and "house rules"

Our coworking community

  1. We value having you as part of our community so we are committed to doing everything possible to make sure that you and all of your fellow colleagues and guests have a productive and enjoyable environment to work in.
  2. All the information you need to participate in our community and related events and activities are provided via our website and will help to ensure that you enjoy your time with us. We hope that you find the space a vibrant, uplifting place to call your professional home.
  3. Our premises are a workplace for a number of people so please treat the space and your colleagues with respect and consideration. When you leave please leave the space in the same condition, or better, than you found it.

Our facilities

  1. Apart from the provision of workspaces, desks, chairs, breakout area, meeting room and kitchen area we provide internet, free tea and coffee, colour laser printing, scanning and copying. Please follow the kitchen rules and be considerate when using any of our facilities. When using the printer, scanner copier please print responsibly and consider the environment at all times.
  2. You may not make any structural or non-structural alterations or installations at the premises.

You are responsible for your personal belongings

  1. Your belongings are your responsibility. It is your job to make sure that you do not leave belongings behind at our premises when you leave, unless they are stored in a locker. We reserve the right to dispose of any belongings left at our premises.


  1. You will be responsible for any damage to your office space and facilities other than normal wear and tear.
  2. You will be responsible for replacement fees for any items provided to you by us for temporary use should any such property be lost, stolen or destroyed.

Our expectations

  1. Please respect your colleagues' privacy at all times.
  2. Every member and guest should feel welcome, comfortable and productive in our space regardless of race, gender, sexual orientation, gender identity, religion or other personal attributes or beliefs, so please practise tolerance and kindness.
  3. Security and monitoring at the premises
  4. The building may be unattended from time to time and it is your responsibility to ensure that the main door remains closed at all times. You may only allow personal visitors, invited by you, to access the building for the purposes of meetings in our meeting room only. When you are the last person to leave the building please ensure that all lights and appliances are switched off and that the main door is firmly closed.
  5. CCTV is used to ensure your security at all times. Any images stored will be for security purposes only and are held in a secure database.
  6. Use of internet (Wi-Fi)
  7. Shared internet access is provided primarily for business purposes, although personal use is also permitted.
  8. Attempting to access the premises or Wi-Fi without use of the access codes generated specifically for you is forbidden.

Prohibited use of our systems

  1. Misuse of the internet can in some circumstances be a criminal offence. You are prohibited from misusing the Wi-Fi that we provide by creating, viewing, accessing, transmitting or downloading any of the following material (this list is not exhaustive):
    1. pornographic material (that is, writing, pictures, films and video clips of a sexually explicit or arousing nature);
    2. offensive, obscene, or criminal material or material which is liable to cause embarrassment to us or to our clients or customers;
    3. a false and defamatory statement about any person or organisation;
    4. material which is discriminatory, offensive, derogatory or may cause embarrassment to others;
    5. confidential information about us, our business, or any of our staff, clients or customers;
    6. any other statement which is likely to create any criminal or civil liability (for you or us); or
    7. music or video files or other material in breach of copyright.
  2. You should not access any web page or download any image, document or other file from the internet which could be regarded as illegal, offensive, discriminatory, in bad taste or immoral.
  3. You are prohibited from transmitting to or through our Wi-Fi any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful material, or any other material that could give rise to civil or criminal liability under the law, or view any such content on any browser accessed through the internet connection that we provide.
  4. Your computers, tablets, mobile devices and other electronic equipment must be:
    1. kept up-to-date with the latest software updates provided by the software vendor and
    2. kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations.

We reserve the right to remove any device from our networks that poses a threat to our networks or users until the threat is remediated.

  1. Our Wi-Fi is secure and any attempt to access other devices, other than your own, is strictly prohibited.
  2. We reserve the right to check internet usage (including pages visited and searches made) as reasonably necessary in the interests of our business.
  3. Where evidence of misuse of our Wi-Fi is found, we reserve the right to cancel your booking and you will have no right to a refund.
  4. How we may use your personal information

How we may use your personal information

  1. We will only use your personal information as set out in our Privacy Policy.
  2. Other important terms

We may transfer this agreement to someone else

  1. We may transfer our rights and obligations under these terms to another organisation.

Nobody else has any rights under this contract

  1. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force

  1. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

  1. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings

  1. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.